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Answers
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Web Hosting Help & Frequently Asked Questions
- What is the difference between domain registration only and web hosting?
Domain
registration only service is where you register a domain
name for future use. This option reserves your domain name
for future use and includes a free parking page until you
are ready for web hosting service. For more information
about domain registration only, please click
here.
Web Hosting
is a monthly service that includes domain registration,
webspace to upload your website, hosting of your domain
name, your own web
control panel,
and email addresses for your domain (yourchoices@yourdomain.com)
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- How much does it cost to host my website with Web Direct Hosting?
The Budget Hosting account (50 megs webspace) is $19.95
Per Month
The Standard Hosting account (100
megs webspace) is $24.95 Per Month
The
Premium Hosting account (300
megs of webspace) is $38.95 Per Month
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- I just signed up for web hosting service, how soon will my account be setup?
We setup
a majority of accounts within 2 hours with a maximum time
frame of 12 hours (excl. Sat & Sun). Once your
account is setup, you will receive a welcome email with
complete information on how to access your new account,
including your FTP settings for uploading your website, and
instructions on how to access your web
control panel. If you are registering a new domain with
your hosting account, please allow 24 to 48 hours for your
new domain to begin appearing on the internet.
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- What if I need to upgrade my hosting package in the future? Is there a charge?
You can upgrade your hosting
package any anytime by sending a request to support@webdirecthosting.com
Please include your account name and the hosting package
you would like to upgrade to. There is no charge to upgrade
your hosting package.
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- How do I access my web control panel and web mail?
Go
to http://yourdomain.com/cpanel/
(be
sure to incude the trailing "/" after the cpanel)
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- How do I cancel my web hosting account?
You may cancel your web hosting account at anytime by completing
and submitting this cancellation
form.
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- Can I access my domain without the "www" in front of the name?
Yes, every domain we host can be accessed with or without the "www" part.
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- How do I create/design/manage my website content?
If you are designing/creating your own website, you will need web site design software. There are dozens of programs that can be used to design your website. We have a listing of many of the most popular ones located here.
If you are having your website created by a website designer, then you will need to provide your designer with your FTP information in order for them to upload your website.
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- Do you maintain backups of my website pages and files?
Yes, we keep daily, weekly and monthly backups. A backup copy of your website is made every night at 12:00 m.s.t. and placed in your web control panel under the 'backup' icon, if you ever need to download a copy.
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- How can I have a guestbook on my website?
If you would to have a guestbook at your website, please send a request to support@webdirecthosting.com , and we would be happy to install one for you at no charge. Please include your account information with your request.
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- How can I have an interactive forum/message board at my website?
If you would like to have an interative forum/message board at your website, please send a request to support@webdirecthosting.com , and we would be happy to install one for you at no charge. Please include your account information with your request.
The message board we use is PHPBB. A demonstration of the board can be found here: http://www.phpbb.com
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Technical Questions
- I have already uploaded my web pages, but when I go to my domain, why do I still see the "under construction" page?
Be sure to upload all your web pages and images to the folder named "public_html".
Be sure to name your main web page "index.html"
This is the first web page that all visitors will see when arriving at your domain. If you have done the above, then be sure to hit the "refresh" or "reload" button on your web browser to see the new page. If you still do not see your website, please contact support and we will be happy to take a look and make sure everything is correct.
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- What is the path to sendmail?
The path to sendmail is /usr/sbin/sendmail
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- What is the server path to the CGI-BIN?
The path is /home/username/public_html/cgi-bin
replace the "username" in the above path with your main account username
(also same as web control panel username)
EXAMPLE: username on your account is happyjoe, the server path to your cgi-bin would be
/home/happyjoe/public_html/cgi-bin
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- What is the path to perl? version?
The path to perl is /usr/bin/perl
Perl Version 5.8.7
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- What version of PHP are running on the servers?
PHP Version 4.4.4
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- How do I get my webpages to parse PHP code?
When naming your webpages, use any of the following extensions:
.php , .php3 or .phtml
The server will look for and process PHP coding in any pages with the above extensions.
example web page names:
something.php
index.php
etc..
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- Where can I get more information about how to implement PHP in my website?
http://www.php.net
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- What version of MYSQL is running on the servers?
MySQL Version 4.1.21-standard
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- How can I make a backup my MySQL Database(s) ?
You can use PhpMyAdmin to save/backup the contents of a database to a *.sql file.
You can also use PhpMyAdmin to restore a database from a *.sql file.
PhpMyAdmin can be accessed from the MySQL icon in your web control panel.
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- Where can I find out more about MySQL?
At the MySQL website located here:
http://www.mysql.com
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- My CGI scripts are returning an error, what should I do?
The most common reason that a cgi script would not execute is that the file permissions are not set correctly.
Be sure to chmod .cgi and .pl cgi scripts to 755 to execute them.
Also check that your cgi scripts are configured with these settings:
Perl Version 5.8.7
Perl Path /usr/bin/perl
Sendmail Path /usr/sbin/sendmail
If your cgi scripts continue to return errors when you attempt
to execute them, add this line of code near the top of your
cgi script to display the specific reason or line of code
that is causing the error.
use CGI::Carp qw(fatalsToBrowser);
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Email Questions
- How do I setup email addresses for my domain name?
Once your hosting account is setup, email addresses
can instantly be created through your web
control panel. Once you have logged in, click on the
"add new email addresses" icon and follow the
easy instructions.
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- Is their a way to access my web mail without going through the web control panel?
Yes,
go to http://yourdomain.com/webmail/
(be sure to incude the trailing "/"
after the webmail part)
*OR* Go here
http://yourdomain.com:2095
When prompted for your username, enter the complete email
address you are checking.
EXAMPLE
username: something@yourdomain.com
password: your selected password
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- What is NEOMAIL?
Neomail is a web based email system that will allow you to read, send and respond to your incoming email from any internet connection in the world, all you need is a web browser and a connection to the internet.
Neomail is an alternate way to access your email directly from
the internet. It is a very useful function when you are away from
home or traveling, as you can read, send and review your email
from any web browser, and when you return to your home or office,
download it to your local computer using your favorite POP email client.
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- How do I use Neomail/WebMail?
To access your email using the NEOMAIL function, first
go here:
http://yourdomain.com/webmail/
You will then be prompted for a username/password. Enter
the FULL email address you are checking along with the password.
--example--
Username : something@yourdomain.com <--all lowercase
Password : Your Selected Password
Then select "neomail" from the welcome page.
If this is your first time accessing neomail with that particular
email address, you will be prompted to to set your preferences
for viewing your email. Once your preferences are set, you will
then be directed to your inbox. (you will only need to set your
preferences the first time you access neomail)
Once in your inbox, you will have a menu of functions across
the top of the web page.
Here is a summary listing of what each function does:
http://webdirecthosting.com/support/neomail/summary.php
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Billing Questions
- How much does it cost to host my website with Web Direct Hosting?
The Budget Hosting account (50 megs webspace) is $19.95
Per Month
The Standard Hosting account (100
megs webspace) is $24.95 Per Month
The
Premium Hosting account (300
megs of webspace) is $38.95 Per Month
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- What methods of payment does WebDirectHosting accept for web hosting?
For web
hosting accounts, we accept visa, mastercard, american
express, pay by check online, check by phone, paypal, and
pay by monthly invoice.
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- How do I update the payment information for my hosting account?
To update the payment information
for your account, please proceed here:
http://webdirecthosting.com/update/
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- How do I cancel my web hosting account?
You may cancel your web hosting account at anytime by completing
and submitting this cancellation
form.
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- Are there any setup fees to set up a hosting account?
No, we do not charge any setup fees for our hosting plans.
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